Your Mobile App for Amazon Connect
Improve service quality by making sure that customers get the right attention by connecting them to the best possible person in your company.
Improve agent productivity and job satisfaction by offloading specific interactions from your Contact Centre to other resources.
Reduce call-backs and unnecessary transfers, further improve wait times and call abandons, without increasing personnel costs.
As part of the AWS cloud, you can access Mobile Connect from anywhere in the world on a secure, reliable, and highly scalable infrastructure.
Enjoy the flexibility to scale your needs up or down to any size, onboarding agents in response to normal business cycles or unplanned events.
You can now monitor all interactions happening outside the Contact Centre for a complete reporting on the customer's journey.
Improve Your Customer Services
With Mobile Connect you can now extend customer journeys and communications, across different channels, to virtually anyone in your company. It puts the same tools agents use in your Amazon Connect Contact Centre onto the mobile devices of skilled employees, allowing you to activate the full potential of your organization. It leads to improved first time customer resolution and allows you to finally manage and monitor all your customer interactions using your same Amazon Connect solution.
Mobile Connect is a pay-as-you-go service solution seamlessly integrated with Amazon Connect, offering multi-channel blending of PSTN and WebRTC calls, as well as chat and task interactions. Mobile Connect is available on smartphone for iOS and Android.
Mobile Connect allows our team to be on the go and answer customer calls wherever they are. Mobile Connect is our choice because of its performance and its pricing model which scales along with our business.
Mobile Connect is a pay-as-you-go service solution. You only pay for what you use and there are no minimum monthly fees, long-term commitments, upfront license charges, hosting costs and pricing is not based on peak capacity, agent seats, or maintenance. Interested in trying out Mobile Connect? You always start with a 10-day free trial.
Free Trial Version
- Start with a 10-day free* trial, fully featured with no limitations.
Up to 100 Users
- Up to 100 users you pay $0.18* per user per hour logged in.
Up to 500 Users
- Up to 500 users you pay $0.16* per user per hour logged in.
For 500+ Users
- For 500+ users you pay $0.14* per user per hour logged in.
(*) Plus any associated telephony and messaging charges.
Mobile Connect FAQ
How can I set up and try Mobile Connect?
Mobile Connect is self-service so you can try before you buy, without talking to sales, completing RFPs, or hiring for consultants or professional services. Simply log in to the AWS Marketplace and set up your 10-day trial.
How do agents interact with Mobile Connect?
Mobile Connect is an intuitive mobile replacement for Amazon's Contact Control Panel (CCP). It allows agents to interact with customers, such as answering calls, placing calls, or setting their status. It supports both PSTN and WebRTC termination and allows smooth blending of chat and task interactions.
What type of architecture is Mobile Connect built on?
Mobile Connect uses a Microservice architecture that runs in a reliable and secure AWS Fargate instance. Because of the SaaS-model you are no longer responsible for maintaining and scaling your hardware, and software is automatically updated as Mobile Connect adds new features.
Does Mobile Connect support SSO?
Mobile Connect supports Security Assertion Markup Language (SAML) 2.0 to enable single sign-on (SSO) from your organization to your Mobile Connect and Amazon Connect instance. This allows your users to log in to a Mobile Connect and Amazon Connect instance with a single sign-on experience without having to provide separate credentials.
Is Ideal Systems an official AWS Select Partner?
Yes. We are an official partner of the AWS Partner Network (APN) global community of partners that leverages programs, expertise, and resources to build, market, and sell customer offerings.
How do I get support for Mobile Connect?
The answers to most questions about Mobile Connect can be found in our online Administrator Guide. For additional support you can email our Mobile Connect Support Center.