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Your Mobile App for Amazon Connect
Mobile Connect is a mobile app that allows you to handle Amazon Connect calls and other type of interactions from your mobile device. Easily expand Amazon Connect beyond your contact center. Available for Android and iOS.
Features
Any interaction, anytime
01
Voice
Set your status and manage all Amazon Connect calls on your mobile device. From internal quick connects to queue calls. WebRTC (softphone) and PSTN (desk phone) supported.
02
Digital channels
Receive SMS, Whatsapp and Chat interactions via Amazon Connect directly on your Mobile. One integrated app for all customer interactions.
03
Integrations
Easily integrate with your system of choice, from SalesForce and Microsoft Dynamics to ServiceNow.
Benefits
The power of Amazon Connect on Mobile
Recordings & Transcriptions
Capture recordings and transcriptions of your organization's mobile interactions directly via Amazon Connect.
Analytics
Beyond contact center walls: access comprehensive analytics and insights from field interactions directly in Amazon Connect.
AI
Eliminate customer blind spots: Mobile Connect captures every interaction across your organization, training AI on all conversations — not just contact center data.
Use cases
Mobile Connect by Industry
While our Mobile Connect solution serves use cases across all industries, we’ve built particularly strong expertise in the below key verticals:
Financial Services
Healthcare
Insurance
Retail
Liked by
10
Day Free Trial
Activate via AWS Marketplace
Pricing
Monthly subscription pricing on a concurrent basis. Minimum 10 users. All billing and contracting goes via AWS marketplace.
Free trial
Completely Free
Start with a 10-day free trial
Subscription
$29.99 user/month
Unlimited use for a fixed amount of users logged in (concurrent)
Frequently asked questions
How do I start my free trial?
Mobile Connect is available via AWS marketplace. By following our installation guide, you can easily start your free trial.
I'm a AWS Connect partner, how do I get access?
AWS Connect partners and resellers can receive access to Mobile Connect free of charge for for demo, pre-sales and testing purposes. Please set up your account via AWS marketplace and notify us via mc.notifications@idealsystems.be. We will then convert your organization to a partner organization.
Can I login with SSO?
Yes, we support all SSO login mechanisms that Amazon Connect supports (Azure, Google, Okta, AWS IAM Identity Center, Salesforce). During the installation of Mobile Connect, you will be guided through the setup.
Location
Ideal Systems NV
Harensesteenweg 232 Box 2.10
B-1800 VILVOORDE
BELGIUM
Contact
Support: mc.notifications@idealsystems.be
Commercial: sales@idealsystems.be
Commercial: sales@idealsystems.be
Useful Links
Contact Form
