Mobile Connect logo Amazon

Your Mobile App for Amazon Connect


Quality

Improve service quality by making sure that customers get the right attention by connecting them to the best possible person in your company.

Productivity

Improve agent productivity and job satisfaction by offloading specific interactions from your Contact Centre to other resources.

Efficiency

Reduce call-backs and unnecessary transfers, further improve wait times and call abandons, without increasing personnel costs.

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Continuity

As part of the AWS cloud, you can access Mobile Connect from anywhere in the world on a secure, reliable, and highly scalable infrastructure.

Scalability

Enjoy the flexibility to scale your needs up or down to any size, onboarding agents in response to normal business cycles or unplanned events.

Traceability

You can now monitor all interactions happening outside the Contact Centre for a complete reporting on the customer's journey.

  • Mobile Connect allows our team to be on the go and answer customer calls wherever they are. Mobile Connect is our choice because of its performance and its pricing model which scales along with our business.

Pricing Plans

Mobile Connect is a pay-as-you-go service solution. You only pay for what you use and there are no minimum monthly fees, long-term commitments, upfront license charges, hosting costs and pricing is not based on peak capacity, agent seats, or maintenance. Interested in trying out Mobile Connect? You always start with a 10-day free trial.

Up to 100 Users

Up to 100 Users

$0.18 User/Hour

  • Up to 100 users you pay $0.18* per user per hour logged in.
    Monthly Charged

Up to 500 Users

Up to 500 Users

$0.16 User/Hour

  • Up to 500 users you pay $0.16* per user per hour logged in.
    Monthly Charged

For 500+ Users

For 500+ Users

$0.14 User/Hour

  • For 500+ users you pay $0.14* per user per hour logged in.
    Monthly Charged

 (*) Plus any associated telephony and messaging charges.

Mobile Connect FAQ

How can I set up and try Mobile Connect?

Mobile Connect is self-service so you can try before you buy, without talking to sales, completing RFPs, or hiring for consultants or professional services. Simply log in to the AWS Marketplace and set up your 10-day trial.

How do agents interact with Mobile Connect?

Mobile Connect is an intuitive mobile replacement for Amazon's Contact Control Panel (CCP). It allows agents to interact with customers, such as answering calls, placing calls, or setting their status. It supports both PSTN and WebRTC termination and allows smooth blending of chat and task interactions.

What type of architecture is Mobile Connect built on?

Mobile Connect uses a Microservice architecture that runs in a reliable and secure AWS Fargate instance. Because of the SaaS-model you are no longer responsible for maintaining and scaling your hardware, and software is automatically updated as Mobile Connect adds new features.

Does Mobile Connect support SSO?

Mobile Connect supports Security Assertion Markup Language (SAML) 2.0 to enable single sign-on (SSO) from your organization to your Mobile Connect and Amazon Connect instance. This allows your users to log in to a Mobile Connect and Amazon Connect instance with a single sign-on experience without having to provide separate credentials.

Is Ideal Systems an official AWS Select Partner?

Yes. We are an official partner of the AWS Partner Network (APN) global community of partners that leverages programs, expertise, and resources to build, market, and sell customer offerings.

How do I get support for Mobile Connect?

The answers to most questions about Mobile Connect can be found in our online Help Center. For additional support you can email our Mobile Connect Support Team.