Your Mobile App for Genesys
Improve service quality by making sure that customers get the right attention by connecting them to the best possible person in your company.
Improve agent productivity and job satisfaction by offloading specific interactions from your Contact Centre to other resources.
Reduce call-backs and unnecessary transfers, further improve wait times and call abandons, without increasing personnel costs.
As part of the AWS cloud, you can access Mobile Office from anywhere in the world on a secure, reliable, and highly scalable infrastructure.
Enjoy the flexibility to scale your needs up or down to any size, onboarding agents in response to normal business cycles or unplanned events.
You can now monitor all interactions happening outside the Contact Centre for a complete reporting on the customer's journey.
Improve Your Customer Services
With Mobile Office you can now extend customer journeys and communications, across different channels, to virtually anyone in your company. It puts the same tools agents use in your Genesys Contact Centre onto the mobile devices of skilled employees, allowing you to activate the full potential of your organization. It leads to improved first time customer resolution and allows you to finally manage and monitor all your customer interactions using your same Genesys solution.
Mobile Office is an advanced mobile agent solution on smartphone, fully integrated with and extending the reach of Genesys Cloud to all your knowledge workers and company’s branches. Mobile Office is available on smartphone for iOS and Android.
With Mobile Office anyone in your organization can now handle customer interactions without losing the ability to manage and monitor the interaction.
Mobile Office is a premium application available in Genesys AppFoundry. Our license model has different payment flavors and supports both named and concurrent licenses. Interested in trying out Mobile Office? You can start with a 30-day free subscription with no commitments.
Free Trial Version
- Start with a 30-day free trial with no commitment. You can cancel the trial at any time.
- Named License
Pay $13.99* per month.
Pay $18.19* per month.
- Named License
Pay $14.99* per month.
Pay $19.49* per month.
Usage Based Payments
- Named License
Pay $15.99* per month.
Pay $20.79* per month.
(*) Volume discounts are available: 10-50 seats = 25% discount; 50+ seats = 35% discount.
Mobile Office FAQ
How can I set up and try Mobile Office?
Mobile Office is a premium application that you can try before you buy, without talking to sales, completing RFPs, or hiring for consultants or professional services. Simply log in to the Genesys AppFoundry and set up your 30-day trial.
How do agents interact with Mobile Office?
Mobile Office is an intuitive mobile agent solution on smartphone, fully integrated with Genesys Cloud. Just as with an Agent Desktop solution it allows agents to interact with customers, by answering calls, placing calls, or setting their status. It supports both PSTN and WebRTC termination and allows smooth blending of voice interactions.
What type of architecture is Mobile Office built on?
Mobile Office uses a Microservice architecture that runs in a reliable and secure Amazon ECS instance. Because of the SaaS-model you are no longer responsible for maintaining and scaling your hardware, and software is automatically updated as Mobile Office adds new features.
How do I get support for Mobile Office?
The answers to most questions about Mobile Office can be found in our online Administrator Guide. For additional support you can email our Mobile Office Support Center.
Check out Mobile Connect for Amazon Connect
With Mobile Connect for Amazon Connect, we provide you the ability to extend the customer journey and communication to virtually anyone in your company or organization by mobilizing the same tools agents use in your contact center onto the mobile devices in your company. Branch managers, field technicians, home workers, store managers, anyone can now handle customer interactions without losing the ability to manage and monitor the interaction.